FAQs

Terms and Conditions

ABSOLUTELY NOT FOR HUMAN CONSUMPTION. Under no circumstances do we advocate using our products for anything other than legitimate research applications. Familiarize yourself with the Terms of Service before ordering.

No, we are a research supply company. This is information you should already know before ordering. If you need help or information regarding the ordering or shipping process please let us know and we will be happy to help.

If during communication there is a implication of human use or other actions that violate our terms and conditions you will be placed on our banned list and our system will block you and decline any future orders. Once a client has been placed on this list they cannot be removed.

Ordering

Yes, you will receive a confirmation email within 5 minutes of placing your order. If you do not please check your spam folder.

Payment

VISA, MASTER CARD, AMEX & DISCOVER. You can make payment directly through our secure site.

 

Secure eCheck Payments

You can pay directly with your checking account. All information is securely transferred between your bank and ours. No outside parties, including us are able to see your info.

Bitcoin

You can now use Bitcoin to pay for your order. Bitcoin is a secure and discrete virtual currency.

In order to use a prepaid Visa, you must know the billing address of the card by contacting the prepaid card company and use that as the billing address.

VISA, MASTER CARD, AMEX & DISCOVER.

If your card is getting declined at checkout, please ensure that your billing address is 100% accurate.

Secure eCheck Payment

Your bank account information did not match correctly. Please ensure you have the correct routing and account numbers.

Bitcoin

Make sure that you sent the EXACT amount of Bitcoins to our Bitcoin wallet address. If you sent the wrong amount it will decline the charge.

Shipping

All orders ship from our USA based fulfillment center.

If you provide the wrong address/zip code or name for shipping and your package could not be delivered, it will be considered lost and there is a 50% reship fee as this has nothing to do with us. Please provide the right information as reshipping the products costs you and us money.

Ever order gets the tracking number from an email from USPS.com.

Orders placed before 2pm CST will be shipped that day. Orders after 2pm CST will be shipped the following business day. We do not ship on weekends.

No, we only ship within the USA.

Shipping in the continental USA costs:

Free for all USPS First Class

For all orders over $99 you can choose the free USPS Priority method at checkout.

$9.99 for USPS Priority

$24.99 for USPS Express

 

For most orders you will not. If you choose the Express shipment option or have an order over $250 it will include signature confirmation.

Products

We make sure that each bottle contains a minimum of that concentration.

Discounts

Yes, we offer bulk discounts, please click here for the details.

Yes, please signup for our newsletter for a first time order code.

You can also take advantage of our Bulk Discounts here.